Following on from our recent article What Makes a Good CMS, here is a brief comparison of systems that suit NDIS Service Providers.

A basic look at the present Case Management System (CMS), also known as Client Management Systems, market brings up a number of popular CMS products. These are platform presently being used within the National Disability Insurance Scheme (NDIS) environment. Each has a number of features which may or may not fit with an organisation’s possible requirements. Here is a basic feature overview of three (3) CMS systems presently available to the Australian market:


Comparison of 3 Case Management Systems that suit NDIS Service Providers

These three Case Management Systems have been around since the inception of the NDIS. They understand the requirements of not-for-profit organisations but more so what an NDIS Service Provider needs.


SRS by Infoxchange

Infoxchange SRS

  • SHIP Specialist Homelessness Info Platform
  • Highly configurable
  • Easy to navigate
  • Remote Access
  • Competitive pricing (NFP focus)
  • Integrates into a “suite” of other tools – Accounting, HR, Reporting





  • Key functionality as required for Australian Business Enterprises (the recording of support evidence as required by FaHCSIA (DMI) and a wage assessment tool
  • Rostering
  • Client planning
  • Client dashboard





  • Mobile access for Laptop, iPad, Tablet
  • Graphical data presentation
  • Training videos
  • Graphical data presentation
  • Training videos



Nothing Better than a Correctly Fitted Case Management System!

So you can see that each Case Management System, while offering to fulfill a certain task, will complete that function in a different way. As an organisation looking to procure and successfully implement a CMS system, the importance of getting the “correct fit” for the NDIS Service Provider is paramount.

Such an investment in technology across an organisation is not merely at a financial level. Consider the ability of all staff to be onboard with the purchase, both at a skill level and also, more importantly, at the cultural level. This can make the difference between a comfortable fit, worn every day, or something that will be left hanging in the closet gathering mothballs…

As a company dealing on a daily basis with many organisations transitioning to the NDIS, Calxa did facilitate working groups of NDIS service providers in North Queensland. Discussions at the time were quite animated when it came to the correct tools for the job. However, it provided a good forum to compare ideas and set directions. Joining this group assisted NDIS Service Providers in the growth of the sector as it moved forward but also allowed for the chance to pick up new ideas and discuss topics (such as new technologies) for the mutual benefit of the industry.

So are you ready for the challenges ahead?