Townsville software company, Calxa, has activated their disaster management plan to deal with extreme weather conditions currently experienced in North Queensland.
After an emergency meeting held last Thursday and considering the upcoming weather forecast, the company made the decision to let staff from outlying areas work from home. This kept their Flinders Street office with a skeleton team travelling to and from nearby locations. “Keeping our staff safe and off the roads were the deciding factors”, states Calxa CEO Mick Devine.
With their business applications all cloud based, the team is well set up to be working from their individual homes. Mick Devine says, “We learned some valuable lessons during Cyclone Yasi. We went without power for six days which prompted us to review all our systems. Now, we use browser-based applications and store our data in secure cloud locations.”
Losing power and internet at their City office on Sunday, prompted the activation of the highest level of their business continuity plan. As a result, key staff booked on the last flight available to Brisbane. This is a step towards ensuring a 100% customer service delivery if and when worst case scenario happens.
Mick Devine elaborated, “70% of our team was safe and had access to power and internet throughout the ordeal. Backed up by the now Brisbane based team, customers around Australia and New Zealand and a growing base in the UK and US, had full access to our help desk support.”
Some of the Calxa team were not so lucky and evacuated from their homes and are still awaiting power to be restored so they can get back to assess the damage. Mick Devine sombrely said “Our offices on Flinders Street are in darkness and missing the buzz of activity. Hopefully, power will be restored soon and we can go back and resume normal operations. Our water damage is minimal compared to the loss of productivity. But our focus will be on helping our staff and their families recover.”
Calxa Australia delivers the leading budgeting and cashflow forecasting software for not-for-profit organisations and small businesses throughout Australia and New Zealand. The Calxa software integrates with accounting systems such as MYOB, QuickBooks Online and Xero, producing error-free reports quickly and easily. The company’s headquarters are in Townsville, Queensland.
For more information please contact:
CEO Calxa Australia Pty Ltd
Email: [email protected]
Phone: +61 433 77 88 05